Lead recovery
Lead recovery is the practice of automatically catching the missed, after-hours, and overflow inquiries a home-service business would otherwise lose — and turning them back into booked jobs before the customer moves on to a competitor.
What is lead recovery?
Lead recovery means recapturing the leads your business already earned but failed to answer in real time: the unanswered call, the after-hours website message, the WhatsApp question that came in while you were under a sink or on a roof.
These aren't new leads you paid an ad agency to find. They're people who already called you, already wanted your service, and got voicemail or silence instead. Every one of them is a job you nearly booked.
The point of lead recovery is to close the gap between when a customer reaches out and when someone responds — automatically, so it happens even when no human is free to pick up.
How much do missed leads actually cost?
A missed caller often dials the next competitor within about 90 seconds. They're not waiting for your callback — they're working down a search-results list. If you don't answer, the next plumber or HVAC shop does.
Do the math on your own ticket. If a typical job is worth a few hundred dollars and you miss even a handful of calls a week — during dinner, on a job site, after 5pm — that's thousands of dollars leaking out every month from leads you already had in hand.
Voicemail, a busy signal, and an after-hours gap aren't neutral. They actively hand your warm leads to whoever picks up first.
How does Navon recover leads automatically?
Navon AI is done-for-you lead recovery built specifically for HVAC, plumbing, roofing, electrical and similar trades. It works on your existing phone number — no porting, no new line, no new hardware — and goes live in about 7 days.
It recovers leads through three layers. Missed-call-to-text fires an instant branded text the moment a call goes unanswered, so the customer hears back in seconds instead of hitting voicemail. An AI chatbot on your website and WhatsApp answers FAQs and captures leads 24/7. An AI voice agent answers and qualifies inbound calls so no caller ever lands in voicemail.
Pricing is three flat tiers: Lead Rescue at $150/mo plus $500 setup (missed-call-to-text), Lead Engine at $400/mo plus $1,500 setup (adds the chatbot and calendar booking), and Front Desk AI at $750/mo plus $3,000 setup (adds the AI voice agent and full call summaries).
Navon is 100% inbound — it only ever responds after a customer contacts you first. It never cold-calls, blasts, or buys lists, so it's compliance-clean by design.
What kind of results can you expect?
As an illustrative rule of thumb, assume Navon books roughly 1 in 3 rescued calls — that's an estimate to plan around, not a guarantee. Your real number depends on your trade, your average ticket, and how many calls you currently miss.
What is guaranteed is the Never-Miss-a-Job Guarantee: you're live in 7 days or your setup fee back, and you'll see at least 5 rescued calls in the first 30 days or Navon keeps working free until you hit it.
One honest caveat: lead recovery only works on leads that actually reach you. It can't manufacture demand — but it makes sure none of the demand you've already earned slips away.
Frequently asked questions
Is lead recovery the same as buying more leads?
No. Buying leads means paying for new prospects. Lead recovery means saving the prospects you already have — the people who called or messaged you but didn't get a response in time. It's usually far cheaper per booked job because the customer already chose to contact you.
Will this work on my current business number?
Yes. Navon runs on your existing phone number with no porting, no new line, and no new hardware. Setup is fully done-for-you and you're live in about 7 days.
What happens to a call I miss after hours?
With Navon, an unanswered call triggers an instant branded text back so the customer hears from you in seconds. On the Front Desk AI tier ($750/mo plus $3,000 setup), an AI voice agent answers and qualifies the call directly so the caller never reaches voicemail at all — 24/7.
Could this text or call people I don't want it to?
No. Navon is 100% inbound — it only responds after a customer contacts you first. It never cold-calls, sends blasts, or buys lists, so it stays compliance-clean by design.
See what Navon would catch on your line
Book a 10-minute call. 100% inbound, live in ~7 days — or your setup fee back.